Step 1: Explore our product range.

Step 2: Choose your preferred date and time.

Step 3: Select additional options like candles or a message for the card.

Step 4: Add items to your cart.

Step 5: Opt for 'Delivery' or 'In-store Pickup' (Will launch delivery function in the future).

Step 6: Complete the payment.

Step 7: Your order will be confirmed!

We offer same-day delivery/pickup with a minimum 3-hour pre-order. Orders must be placed by 2pm for same-day service.

Yes, you can purchase in store but with limited selection. We craft cakes based on orders for specific time frames. Hence, all orders is suggested to be placed in advance before collecting from our store.

We accept local and international Credit Cards (Visa and MasterCard), Debit Card, Online Banking/FPX and QR duit now.

Check out our 'Bestsellers' on the homepage.

No, our petit gateaux sets are fixed and not customizable.

Blocked or greyed-out date/time indicates unavailability. It might be past the cut-off time. Cut-off times are:

- Same Day Delivery/Pickup: Order by 2pm, 3 hours ahead.
- 1 Day Pre-Order: Order by 2pm, 1 day before.

Yes, we provide receipt in store or PDF by request.

Separate orders are needed for multiple addresses/times.

Submit a request by whatsapp at least 48 hours before (2-day preorders). Changes are NOT possible for same-day orders.

Submit a request by whatsapp at least 48 hours before (2-day preorders). Changes are NOT possible for same-day orders.

For additions, reach out 48 hours before (2-day preorders).

Refunds are store credits sent via whatsapp, valid for 1 year and usable across multiple purchases.

Billing addresses can't be changed. Receipts aren't included with delivery.

Billing address is yours; delivery is where the cake goes.

Try clearing cache, using another browser, or switching off/on airplane mode or wifi/data. For persistent problems, contact us.

Invoice PDFs are in order confirmation emails.

Yes, with a minimum order quantity. Kindly reach us with whatsapp.
Delivery(not applicaple currently)

Delivery within 50km has an estimated fee. Check for free delivery.

Yes, choose from 10am-1pm, 1-3pm, 3-5pm, or 5-7pm before adding items.

Q: Can I specify delivery time?

We strive for timeliness but factors like traffic can cause slight delays.

An email with driver details arrives before your delivery time.

Cakes return to store. Arrange pickup, but freshness isn't guaranteed.

Use the Google form to request changes 24/48 hours ahead, based on cake type.

Delivery is at building drop-off points or lobbies.

Find us at Taman Molek Johor Bahru, kindly search Kokoro Cakery at google map.

Collect within operating hours, with the time selected.

No, but on the cake board.

Chill within 30 mins. Consume within 2 days or keep up to 3-4 days chilled.

Up to 1 hour with AC, longer with insulator bag and ice packs.

Not halal-certified, but ingredients are Muslim-friendly.

We can't adjust sweetness due to batch-making.

No, as we make cakes in batches.

Our products contain eggs, gelatine, dairy, and sugar. Not suitable for diabetes, vegans, or keto diets.

Cakes made in a kitchen with nuts/gluten, not recommended for those with allergies.